INTERNATIONAL CALL CENTER
Qantitative Research
Qualitative Research
Data Analysis and Interpretation
Consulting and Advisory
Specialized Research Solutions
Technology and Tools
Custom Research Projects
Workshops and Training
INTERNATIONAL CALL CENTER
Survey Pacific International Call Center is an India based inbound and outbound telemarketing and customer service company that allows companies to benefit from custom-designed call center solutions that are delivered in many different languages. Whether the goal is to reach new market segments or to collect data from a specific demographic or language group, Survey Pacific is flexible in meeting client needs.
The philosophy that Survey Pacific promotes is that cultural connections are key to establishing long-term company / customer relationships. Language, community understanding, and a personal touch all contribute to a first impression that is positive and familiar for potential customers. Real communication goes far beyond a sales pitch or scripted response and Survey Pacific makes sure that each call does exactly this.
Clients have come to know that performance and professional standards are also part of what Survey Pacific offers through its highly-qualified team which is trained to use the latest call center equipment and management software. Whether the need is business to business, or direct to customer, Survey Pacific delivers solid satisfaction and good result.
- Direct Response Sales with Up-selling
- Product Information / Catalog Request
- Application Processing
- Appointment Setting and Registration
- Lead Generation and Qualification
- Cross Sales with Up-selling
- Subscription Renewal
- Information and Product Explanation
INTERNATIONAL CALL CENTER
- IVR Translation
- Notifications & Reminder
- Dealers / Office Locators
- Promoting a sale or event
AUTOMATED SERVICES
- IVR Translation
- Notifications & Reminder
- Dealers / Office Locators
- Promoting a sale or event
AUTOMATED SERVICES
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CUSTOMIZATION
- Flexible, custom-built solutions instead of a one-size-fits-all approach.
- allows you to choose what to outsource and what to retain in-house.
- Choose from a variety of products/services, such as automation or messages, to cut your costs when necessary.
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LANGUAGES
- Go beyond English and Spanish and reach more customers and markets.
- Speak the languages your customers speak.
- Retain customers by explaining difficult concepts and ease the decision-making process.
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CULTURAL UNDERSTANDING
- Don’t just outsource your workforce to some remote foreign destination; get a cultural connection that fits your target audience.
- Get highly-trained, multi-lingual agents who are able to explain your product or service in a way that the customer understands.
- Get an accent when you want an accent. Don’t get an accent when you don’t want an accent.
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QUALITY
- Agents are provided with continuous training for new products/campaigns instead of using repetitive scripts.
- Performance of agents is rewarded and quality control is a company priority.
- State-of-the-art call center equipment and management software which is globally networked.
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INBOUND
- Customer Relations Management
- Campaign Management
- Technical Support / Help Desk
- Call Overflow / After Office Hour’s Support
- Order-Taking
- Reservations / Booking
- Telephone Polls
- Message Transcription
- Telemarketing
- Live help desk support
- 24X7 browsing assistance
- Application
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OUTBOUND
- Telemarketing
- Campaign Management
- Telephone Surveys
- Billing Reminders
- Email Support
- Appointment setting
- Quality assurance service
- Up-sell
- Cross-sell
- Customer Win-Back / Donor Reactivation
