1 - Quantitative Research Methods
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Retail Audit
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U&A Research
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Advertising and Media Research
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Price and Trade off Analysis
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Opinion Research
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In - home Visits
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Mail out Surveys
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Extended Usage Panels
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Customer Satisfaction Studies
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CLT
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Feasibility Studies
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Home Placement Tests
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CATI, CAPI or Pen and Paper Telephone Interviewing
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Benchmarking Surveys
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Product Communication and Development Studies
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Brand Identity, Brand stretching, Corporate and Product Image Studies
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Competitive Analysis
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Market Structure Analysis
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E Commerce Studies
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Customer Needs Analysis
2 - Qualitative Research Methods
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CATI Center
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Focus groups
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Mini groups
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In - depth interviews
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Observation
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Brain Storming
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Interactive Groups
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Qualitative Telephone Interviewing
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Auditing
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3 - Desk Research
Secondary research
4 - By Telephone
Survey Pacific International Call Center
Customization
Flexible, custom - built solutions instead of a one - size - fits - all approach. Allows you to choose what to outsource and what to retain in - house. Choose from a variety of products/services, such as automation or messages, to cut your costs when necessary.
Languages
Go beyond English and Spanish and reach more customers and markets. Speak the languages your customers speak. Retain customers by explaining difficult concepts and ease the decision - making process.
Cultural Understanding
doesn’t just outsource your workforce to some remote foreign destination; get a cultural connection that fits your target audience. Get highly - trained, multi - lingual agents who are able to explain your product or service in a way that the customer understands.
Get an accent when you want an accent. Don’t get an accent when you don’t want an accent.
Quality
Agents are provided with continuous training for new products/campaigns instead of using repetitive scripts. Performance of agents is rewarded and quality control is a company priority.
State - of - the - art call center equipment and management software which is globally networked.
A - Telemarketing Services
1 - Direct Response Sales with Up - selling
2 - Product Information / Catalog Request
3 - Catalog Order Processing
4 - Application Processing
5 - Appointment Setting and Registration
6 - Conference and Event Registration
7 - Lead Generation and Qualification
8 - New Customer Acquisition
9 - Cross Sales with Up - selling
10 - Subscription Renewal
11 - Billing and Account Inquiries
12 - Information and Product Explanation
13 - Payment Processing
14 - Complaint Resolution
15 - Customer Retention
16 - way calling language assistance
17 - Technical Support
Inbound
1. Customer Relations Management
2. Campaign Management
3. Technical Support / Help Desk
4. Call Overflow / After Office Hour’s Support
5. Order - Taking
6. Inquiries
7. Reservations / Booking
8. Telephone Polls
9. Message Transcription
10. Telemarketing
11. Live help desk support
12. E - mail
13. Live chat
14. 24X7 browsing assistance
15. Application
Outbound
1. Telemarketing
2. Campaign Management
3. Telephone Surveys
4. Customer Retention / Loyalty Programs
5. Billing Reminders
6. Email Support
7. Cold calling
8. Appointment setting
9. Quality assurance service
10. Back office work
11. Up - sell
12. Cross - sell
13. Customer Win - Back / Donor Reactivation
14. Fundraising and Non - Profit
15. Lead Generation / Qualification
16. Direct Mail Follow - Up
17. Program Testing
B - Surveys and Market Research
1 - Telephonic Surveys –International
2 - Recruitment
3 - CATI
C - Automated Services
1 - IVR Translation
2 - Notifications & Reminder
3 - Dealers / Office Locators
4 - Promoting a sale or event
5 - Marketing your product or service |
